At Splendid Trading, we primarily operate in a Business-to-Business (B2B) capacity. Our policy regarding returns is as follows:
General Policy:
As a B2B supplier, we do not typically accept returns for goods or products once they have been delivered, unless under specific circumstances outlined below. It is essential to thoroughly review your order and ensure its accuracy before finalizing the purchase.
Conditions for Accepting Returns:
Returns will only be accepted if one of the following conditions is met:
Prior Agreement for Return:
Returns must be pre-agreed upon before the delivery of goods. Please contact our customer service team to discuss the potential return and obtain necessary authorization.
Damaged Goods Received:
In the event of damaged goods upon receipt, it is mandatory to report the issue immediately. Please notify us within one business day of receiving the delivery to qualify for a return or exchange due to damage during transit.
Return Procedure for Damaged Goods:
If you receive damaged goods and wish to request a return or exchange, please adhere to the following procedure:
Notification:
Report the issue of damaged goods immediately upon receipt by contacting our customer service team. Provide comprehensive details and, if possible, photographic evidence of the damage.
Approval and Instructions:
Upon receiving your report, our team will assess the situation and provide instructions regarding the return process if deemed necessary. This may include details for return shipping, item replacement, or other steps required to resolve the issue.
Return Authorization:
Any return of damaged goods must be authorized by SplendidTrading.co.uk before shipment. Please await our confirmation and follow the instructions provided
Conditions for Refusal of Returns:
We reserve the right to refuse returns if the aforementioned conditions are not met. Returns without prior agreement or failure to report damaged goods promptly may result in the refusal of a return request.
Contact Us:
For any inquiries, concerns, or to discuss a potential return, please reach out to our customer service team at sales@splendidtrading.co.uk or 020 7684 0000
Note: This B2B returns policy outlines the general conditions under which we consider accepting returns for goods. Exceptions may be made on a case-by-case basis at the discretion of SplendidTrading.co.uk management.